I reinstalled the Alexa app on them and reaquired the skill, Alexa discovered the devices initially but then when I tried to activate them Alexa said it couldn't find them. To delete a device - if you're certain you don't want it any longer - simply select it and then tap the Settings icon, top right. Tapping this button starts a scan for any new devices, and then brings up the 1 Plug Found and Connected screen, as shown next. Make sure that your Alexa device and your Amazon Smart Plug are connected to the same Wi-Fi network. I tried disabling and deleting all devices. Digital Services and Device Support › Echo Device Help › Support for Amazon Smart Plug Get help using and troubleshooting common issues with Amazon Smart Plug. Through a series of ridiculous and unfortunate events, I lost use of my ISY994i for a bit and in the process removed it from the UD Portal. Tap on Skills & Games. Echo Show -need to enable skill. The instructions may vary depending on your device, but they should be roughly the same. Harmony hub, Ring and Yamaha Multicast. Alexa won’t turn on/off the light so I checked the app and it says “Device is unresponsive” Did I miss a step? I have a grand total of four Zigbee bulbs. Analyze a device’s real-time and historical power consumption. 9 comments. 9 comments. I set 2 up in my home this week to use with lights, and I am loving them. My Wyze devices cannot connect to the Alexa devices . App Store is a service mark of Apple Inc. Power cycle your C by GE devices: Bluetooth or Direct Connect Light Bulb/Strip = turn off at the power source for 30 seconds, then turn back on; Smart Plug = unplug for 30 seconds, then plug back in Click Edit Name and type in the name you want to use. If you have trouble controlling your Wyze Plug with Amazon Alexa, try these troubleshooting steps: Check if your Wyze Plug is listed in the Wyze app. Make sure things are labelled 'light', 'heating' and so on. alexa always finds the plug, but it says unresponsive and will not turn the plug on or off. It is recommended that you switch your phone's network to 4G and enter the device's app (non-Alexa app) to view the device's status. Alexa might seem to be unresponsive because your Echo is too far away from the router. When the LED lights up, release the button. Tap on Skills & Games. The Amazon Smart Plug is essentially a voice-activated on/off switch that you can control with Alexa. When you do this, the device remains in your list of connected tech - down the bottom and greyed out. And if I try to tell my echo to turn it on it says "sorry the lamp is not responding" I have tried this entire process several times with the same outcome. Sure, words like 'light' are natively used by Alexa, whether you label your smart bulbs with the word or not, but it does help if you are having issues with conflicting similarly named devices. Read on to find out how to overcome duplicate name and device issues and how to disable, delete or remove smart home devices from your Alexa smart home. Anyone else having problems with all devices in the Alexa app … Return to top. Let’s take a look at what you need to do to get Alexa to control the device: First, you need an Alexa-enabled device, such as the Echo . If you have not already done so, complete the setup procedure in the Smart Life app and make sure that everything is working well. Check if you have the Wyze Skill enabled on Amazon. save. Disabling the skill the previously detected devices are always visible in the alexa app, they are not reachable but there are, maybe the problem is in the amazon devices management, amazon's customer service answered me that the skill problem should resolve the owner of the skill itself. Tap on Disable. 1. Related articles. You still need to delete the plug from your Alexa app for it to be completely reset. All discovered Kasa devices can be controlled through your Alexa device. Google Play and the Google Play logo are trademarks of Google Inc. Apple and the Apple logo are trademarks of Apple Inc., registered in the U.S. and other countries. If you're sick and tired of hearing Alexa say, "A few things share that name, which one did you want?" Energy Monitoring. If you can control the outlet using the Alexa app, you should also be able to control it via voice, with Alexa. Restart Discovery. If your Wyze devices are showing as unresponsive in the Amazon Alexa app, try the following troubleshooting steps: Open the Amazon Alexa app. When the message comes up you can not see the current state of the device. 3) Choose the speaker you want to factory reset. Tap the trash can icon in the top right hand corner. Site powered by Upfeat Inc. after you give a basic smart home voice command, then this is the guide for you - it's super simple to delete devices from Alexa. Find the device you want to give a new name to and tap on it, then tap the Settings cog. You can say "Alexa, scan for devices" and the Amazon Echo will look for your Wemo devices. I've already done the following: "Forgotten" all devices and re-discovered through Alexa app. I have tried several times to reconnect but the Alexa cannot find any of my wyze devices . 3. The first thing you should do, if you're having problems with Alexa, is to have a bit of an audit of the devices (and scenes) that Amazon's digital assistant has built up for your smart home. Click Edit Name and type in the name you want to use. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. Wyze Plug Problem. All devices going offline [Updated 02-13-20] Data leak 12-26 … Third-party smart plugs: Unplug and wait 10 seconds. Simply click Forget and click the blue Forget button that is in the pop-up, to confirm. I can use the app and the button on the plugs to control them but alexa either says the device is unresponsive or she says "ok" but the device does not respond. You can re-enable them at any time. ", because you don't only have kitchen lights, but also smart heating, smart speakers or more. Thanks, Glenn 3. To get started, make sure your Tapo device is set up and online. Tap on the three lines in the upper left-hand corner 3. On our 10-Minute Webinar, we dug into top tips for finding and fixing Unresponsive Devices. Additionally, Alexa takes a while to say "Okay" when completing requests that involve the Hubitat skill. Third-party smart plugs: Unplug and wait 10 seconds. Devices & Integrations. report. setting to off, rather than clicking that trash can icon. Restart your Alexa device and your smart home device. Many duplication issues arise from Alexa not knowing exactly what device you want to control when you ask a specific voice command. Those devices rely on an app on a server in China to control them and they try very hard to stay connected - bombarding your router with heartbeat requests every 10 seconds or so. share. Simply click. You can select the device types and view what devices are discovered by Alexa. Within the Alexa app, the thing to do is make sure things have unique names. 2. Repeat this multiple times and turn it on again. Once you get it working with the Alexa … However, since around 7 PM CST on 12/13/16 I keep getting "*device* is not responding" when trying to turn them on or off through Alexa. Can't control bulbs [Updated 02-13-20] Data leak 12-26-2019 . Just use the exact same method described above, but on step. We're going to show you the steps for setting up a WeMo device and connecting it to Alexa. If reset was successful, the bulb blinks. Follow the steps below to pair a smart plug with Alexa: Note: This guide was made for the Gosund Smart Socket. 4. 3. WeMo Mini Smart Plug was $34.99, now $26.08 @ Amazon. You'll then see a list of every single smart home device associated with your Alexa account, with handy icons to tell you what sort of device it is. Through the Alexa smart home app, it's actually a bit of a time-consuming chore to remove devices; albeit an easy task. 8. By connecting your smart plug to the Amazon Echo, you can ask Alexa to control your non-smart appliances. 1. Check that your device is within 30 ft (9 m) of your Amazon Smart Plug. 2. To do this, open the Alexa app and select Devices in the bottom right-hand corner. In the Alexa app, tap Devices in the bottom navigation bar > + icon on upper right > Add Device > Plug (under the All Devices section) > Amazon; You’ll land on a tab requesting the 2D bar code. Lighting Products (HD, Grow, LED+ and Vintage), Unable to discover the Plug in the C by GE App during setup, Unable to Connect the Plug to my Home Wi-Fi Network during setup, Plug Not Responding to Alexa App or Voice Commands, Plug Not Responding to Google Home App or Voice Commands, Lights Not Responding to Alexa App or Voice Commands. 2. Open the Amazon Alexa app. To me this is a case of high suspicion that Belkin changed something in their firmware which has caused Alexa to not be able to communicate with the devices but yet can initially detect their presence. Re-link Wyze to Alexa. Alexa skill is unresponsive. The Bluetooth word mark is a registered trademark owned by Bluetooth SIG, Inc., and any use of such mark by GE is under license. Reset your Amazon Smart Plug: press and hold the button on the side of the device for 12 seconds. Make sure the Alexa-enabled device is in Wi-Fi range. How to reset your Amazon Echo: What to do if your Alexa device is unresponsive Give your Echo speaker a factory reset with this handy guide. Tap on your Echo device, select Bluetooth and Clear all paired devices. yankacy (jay yankacy) September 19, 2018, 10:04pm #1. 5) Confirm you want to reset. Please try disabling the skill and re-enabling it”. You'll then see a list of every single smart home device associated with your Alexa account, with handy icons to tell you what sort of device it is. Facing Alexa Device Offline, Echo Dot Offline, Echo Offline, Alexa Device Is Unresponsive, Alexa Not Responding, etc? Please test if it works normally with voice commands. The Alexa app discovers my other items I.E. Check if you have the Wyze Skill enabled on Amazon. Smart bulbs have all stopped responding to Alexa commands... Now a few of my smart plugs have too. You'll see a pop-up and you just have to confirm you really want to delete it. The Jinvoo app says a firmware update is required but it also fails to update. Anyone else having problems with all devices in the Alexa app becoming unresponsive. We moved so I had to change wifi. 100% Upvoted. Set up the Wyze Skill again; 1. Schedule the Smart Plug to automatically power electronics on and off. The Ambient is reader-powered. None of my Zigbee devices are responding. hide. Find the device you want to give a new name to and tap on it, then tap the Settings cog. You can reset your Echo device using the Alexa app on your iOS or Android smartphone. Check Applicable Products and Categories for details. 2. Once added, you can use simple voice commands to control Tapo smart plug and smart bulb, or stream your Tapo camera videos to Amazon Echo Show or Fire TV. share. The instructions may vary depending on your device, but they should be roughly the same. As of the writing of this post, the plug has over 3,800 reviews and 4.5 stars on Amazon, so I’m not alone.. Best uses for the Smart plug The Alexa app discovers my other items I.E. Disconnect your smart home device using the Disable option for your device in the Alexa app. Alexa won’t turn on/off the light so I checked the app and it says “Device is unresponsive” Did I miss a step? Your Devices will now appear in the Alexa app. Turn on the bulb for 3-5 seconds and then off for 3-5 seconds. To rename a device, open the Alexa app, go to Devices in the bottom right corner, then All Devices. Return to top. Alexa Connnection Issues. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). With Alexa pulling in multiple devices and scenes from a multitude of apps and skills - often using room and device names that are exactly that same - it's very easy to confuse your digital assistant and create problems for your smart home voice commands. Amazon Smart Plug Deregister and Reset Firstly, by deleting or disabling troublesome devices using the methods described above. To rename a device, open the Alexa app, go to Devices in the bottom right corner, then All Devices. Echo show detects wyze cam but wont show on display [Updated 02-13-20] Data leak 12-26-2019. I'm trying to troubleshoot an issue with the latest Alexa App on IOS (2.2.235542.0) that randomly shows my Hubitat devices with the message "Server is unresponsive". report. Is your Alexa Not Working? Just use the exact same method described above, but on step 4 just toggle the Enable setting to off, rather than clicking that trash can icon. 3. While holding the button, plug into an outlet. The smart home tech linked to your Amazon Alexa app can all get a bit messy and, as a result, you might find that your Echo-powered smart home starts to fall apart a bit. Tap the back arrow and you're all done. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. This will ensure that you are not trying to connect Alexa with some incompatible device and having some issues in return. You need to unplug them and wait for ten seconds. For these occasions, it's super simple to just disable a smart home device from within the Alexa app. The first and foremost thing that you need to do if your Alexa device is being unresponsive is that you will need to check if it is compatible with the smart home hub that you are using. Maybe something is cause a major delay on your network and Alexa cannot get the status before timing out and giving the response (sorry the device is not responding). There's a few things you can do here to make your smart life easier. That's it, all done. Here we take Tapo camera as an example. If your C by GE Plug is not displaying in the Alexa app, disable the C by GE skill, then enable it again. Have a play around with words and labels that feel natural and test out a few voice commands to make sure everything is now running as it should do. However, there is a quicker way, if you want to delete a lot of devices in one go by using the Alexa web interface on your PC or Mac, at alexa.amazon.com. Once disabled, tap on Enable to Use for the Wyze skill. The Ge Monogram And C By Ge are Trademarks of General Electric Company Used Under License. The Amazon Alexa-enabled device responds with “device is not found” and will not operate the TV. Dear user, we are sorry for your inconvenience. Copyright Wareable Ltd. All rights reserved. There are occasions where you might not necessarily want to remove devices from your Alexa setup, rather stop your digital assistant trying to control them. Tap on the three lines in the upper left-hand corner. Unresponsive Devices could be caused by a misconfiguration, a physical issue, or a combination of the two. I have set up the bridge and paired it with my Alexa app. Download and install any software updates available for your devices. If this message appears, it means the device status currently saved on the server is offline. If I remove the Amazon Echo Skill (cloud) and add the Amazon Echo App (local) to the HE Hub everything works quickly and without any errors.