All rights reserved. Dear customer, Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. Philips Hue Account. We do not have to repair or replace the Goods under this Additional Warranty if the Goods have been used for a commercial purpose; misused, improperly or inappropriately installed, operated or repaired; abused; damaged; or not maintained in accordance with the manufacturer’s instructions. The warranty period starts on the date of purchase as stated on your proof-of-purchase and expires at the end of the period indicated in the section “Warranty period” below. To the maximum extent permitted by applicable law, this policy states the entire liability of us in connection with defective or non-conforming products. Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. Free delivery on orders over $100 for all orders placed via www.philips.com.au. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably … In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. Your home and connected devices. - If the defect is caused by connecting peripherals, additional equipment or accessories other than those recommended in the user manual. Where a repair is not possible or not commercially viable, Philips may replace the product with a new or refurbished product of similar functionality. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. Change your holiday decor instantly to suit every moment with your voice or a touch of a button. Archived. Warranty applies to Philips HID bulbs purchased in India with which a warranty card was included in the packaging or provided by the product seller. Philips Hue is a personal wireless lighting system that lets you control your lights from your smart device and create the right ambience for every moment. Philips Hue lights control for anyone in the home. Close. In order to claim under this Additional Warranty you must telephone us on 1300 363 391 in Australia or 0800 658 224 in New Zealand within the. Alterations in design and technical specifications reserved. Indoor luminaires. - The product serial number or production date code as specified on the product. In order to avoid unnecessary inconvenience, we advise you to read the user manual carefully and/or consult the support section of this web site before contacting your dealer or Philips. The warranty does not cover consequential damages (including but not limited to loss of data or loss of income), nor compensation for activities done by yourself, such as regular maintenance, installing firmware updates or saving or restoring data. - For normal wear and tear defects, or by their nature consumable parts (e.g. More from us. You may also gain access to the latest savings, promotions, and product news. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. TV cable, satellite or internet), faults on the subscriber's or the correspondent's line, local network fault (cabling, file server, user's line) and faults in the transmission network (interference, scrambling, faults or poor network quality). In order to be entitled to make a valid claim under warranty, you must present to us (or our representative) on request an adequate receipt of your purchase and the defect product for analysis. Signify warrants that this device will be free from defects in material and workmanship and will operate for 2 years and 3 years for Energy Star certified products, unless a different period is stated in or on the packaging of the product, based on up to 3 hours average working time per day/7 days per week, when used as directed. We appreciate your patience and understanding as we work to provide support as quickly as possible. You means the purchaser or the original end-user of the Goods;. Contact us; About Signify; For professionals. It combines brilliant and energy-efficient LED light with intuitive technology. 488. non-stop use in a commercial environment. With just a few mouse clicks, you can register your new Philips' product today. In some cases, we may decide to substitute the Goods with a similar alternative product of our choosing. Others online seem to have had the same problem - the hue flashes, goes to a fixed color … If, during the first 2 years from their date of purchase from the Supplier (Warranty Period), the Goods prove defective by reason of improper workmanship or materials and none of your statutory rights or remedies apply, we will repair or replace the Goods without charge. Hue personal … View Entire Discussion (15 Comments) More posts from the Hue community. Australia ... Home. **Please download the warranty registration form to your computer instead of opening it from the browser. This warranty is only valid and enforceable in Australia and New Zealand. Lighting. It allows for free-of charge replacement of product (of same specification) in case of failure in non-commercial applications provided that the product has been handled properly and used for its intended purpose for up to 3 years from the date of purchase. Please expect a longer than normal response time as a result of recent current events. 4 years ago. In addition to the rights and remedies that you have under the Australian Consumer Law, Consumer Guarantees Act of New Zealand or any other applicable law, we provide the following warranty against defects: 1. Subject to the terms and conditions hereof, Signify as the manufacturer, warrant that the product is free from defects in materials and workmanship for a period of one (1) year after the date of purchase, unless a different period is stated in or on the packaging of the product and subject to maintenance of the product in accordance with the care and cleaning instructions laid down in the user manual. In the unlikely event of a failure of the product, Philips will arrange for your Philips product to be serviced, free-of-charge when you inform us of the defect within the warranty period, provided that the product was used in accordance with the user manual (e.g. Please read the, Selected products Now, reviewing a Philips Hue is easy for me – I have a Hue Bridge and several interior lights. … If you encounter any difficulties with the use of the product, we recommend that you first consult the user manual and the information on our website. Get started in 3 steps. And because Hue … - You must bear any expense for return of the Goods or otherwise associated with making your claim under this Additional Warranty. Thank you for purchasing this Philips product, we highly appreciate your choice for the Philips brand and wish you lots of pleasure using your new purchased product. Your statutory rights arising from applicable law are not affected by this voluntarily provided manufacturer’s warranty. in the intended environment). 11. 6 Features and Benefits • From warm white to cool daylight • Away from home control • Control via your smart device • Dimmable • Free Hue dimmer switch Design and finishing • Material: metal, synthetics • Colour: … 5. After a repair, firmware upgrade or replacement the warranty period will continue from the date of the original purchase. a seller on an on-line auction channel), the warranty period shall be deemed to have started three months from the date of manufacture indicated on the product or derived from the serial number. Keep track of your product warranty coverage, Qualify for cash-back, gifts and special offers, Philips values and respects your privacy. Warranty policy; Connect. Equip your car with Xenon LongerLife bulbs and you can drive without the worry of lamp failures. Suggestions. Control your smart lights quickly and conveniently with the Philips Hue app. We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; You means the purchaser or the original end-user of the Goods; Supplier means the authorised distributor or retailer of the Goods that sold you the Goods in Australia or New Zealand; and. July 2020 . Philips Enterprise virtual care portfolio combines leading technology and data-driven population management with clinical expertise and a proven programmatic approach to deliver results. I have two BR30 downlights, which have gone into a partial failure state. © Koninklijke Philips N.V., 2004 - 2021. We or us means Philips Electronics Australia Limited ACN 008 445 743 or Philips New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty;. To inquire service within the warranty period, please contact your dealer or the Philips Consumer Care center. Simply-LEDs has chosen Philips as the strategic partner due to Philips market leadership in Lighting Innovation and its corporate vision to impact the lives of 3 billion people for the better by 2025. If you offer your product for service in Australia, but you purchased the product abroad, Philips will endeavor to have your product serviced against the warranty terms of the country where you purchased the product. Learn about Wifi products Getting started Features Fix a problem Warranty and safety. All such decisions are at our absolute discretion. (, Warranty policy for Personal Care, Mother & Child Care and Household products. In this warranty: We Or us means Powermove Distribution Pty Ltd (authorised distributor for Philips brand Audio & Headphones), and our contact details are set out at the end of this warranty;. For Air Purifier call 1800-103-1235 For Health Systems call 1800-419-6788 applicable law, we provide the following warranty against defects: workmanship or materials and none of your statutory rights or remedies apply, we will repair or replace the Goods without charge. Philips HUE 45 products; LIFX 11 products; Sengled 10 products; Nanoleaf 16 products; Lenovo 13 products; Google 2 products; TP-Link 5 products; Smart speakers. - If the defect is caused by abuse of the product or by environmental conditions that are not in conformance with the user manual of the product. All rights reserved. You will be asked for details of the Goods, a description of the defect and your personal details. We encourage you … 6. For some product categories a partner company of Philips is the warrantor of the product; please check the documentation supplied … Free delivery on orders over $100 for all orders placed via www.philips.com.au New Zealand Commercial Limited NZBN: 9429041782170, and our contact details are set out at the end of this warranty; If you require assistance with the operation of the product, its features or specifications please call the Philips Consumer Care Centre on 1300 363 391 in Australia or 0800 658 224 in New Zealand. 4. Warranty policy for Philips TV, Monitors, Phones, Projectors, Audio-, Video-, Fax-,Dictation product and Automotive Mobility accessories, Philips products are designed and manufactured to the highest standards and deliver, This document only applies to consumer products. Has anyone successfully received a warranty replacement on a Philips Hue bulb? This is not a complete statement of your legal rights as a consumer. 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